Ray Dorman's Resume (Last updated September 5th 2008)

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RAY C. DORMAN, PMP

Arlington, VA 22207 - USA

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OBJECTIVE 
A senior-level project/program management or PMO position in an organization seeking an individual who can move business objectives from inception to the web.

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SUMMARY 
Professional who specializes in project, program and process management as it relates to website creation and maintenance. Worked in the online interactive environment for over a decade, and bring to the table a broad range of expertise.

Accustomed to working with high-level executives, and business owners to define product requirements and execution strategies. Background in visual design, product management, web production/content management, technical project management, program management and people management. Skills to lead cross-functional teams and bridge the gap between stakeholders' needs and the complexities of a web-production environment. PMI certified as a Project Management Professional, PMP.

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SKILLS 
Extensive experience with process management as it relates to website development and interactive design. Seasoned leader of creative and development project teams.

  • Process creation and management - PMO development and leadership.
  • Hands on experience managing the creation and maintenance of several large scale websites.
  • Well versed in translating complex business requirements into workable requirements and project plans.
  • Ten + years experience working in interactive design and development.
  • Proficient in several relevant software packages - MS Project, Primavera Project Manager and Teamplay Suite, MS Office, Visio, Adobe CS (Photoshop, Illustrator, etc.)
  • Experienced with managing direct reports as well as matrix style project teams which sometimes include outsourced or contracted resources.
  • Familiar with identifying, interviewing, and on boarding outsourced firms -- includes writing RFPs, SOWs, etc.

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WORK EXPERIENCE 

NavigationArts, LLC, McLean, VA

January 2008 - Present
Sr. Project Manager / Web Consultant
  • Advise clients on web strategy and help develop direction for reaching their interactive goals.
  • Lead cross-functional teams in the development of websites and internet-based applications.
  • Account manager working as liaison between NavigationArts and clientèle.
  • Manage project scope, budget, and deliverables.

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AOL, LLC., Dulles, VA

January 2007 - December 2007
Project Management Office (PMO) Lead
  • Started and managed Project Management Office (PMO) for AOL.com website and associated businesses.
  • Developed project and process flows, change management, project initiation and closeout procedures.
  • Ensured project financial goals were set and maintained.
  • Strong focus on project capitalization a Sarbanes-Oxley (SOX) compliance.
  • Served as process manager and mentor for project managers working under the PMO.

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AOL, LLC., Dulles, VA

October 2002 - December 2006
Sr. Web Producer / Project Manager
  • Assignment with Search Engine Optimization Program (SEO)
  • Helped stand up company-wide program from inception to full functionality.
  • Worked with business lead to create program requirements.
  • Program manager working directly with 45 websites/teams within AOL's content portal -- ensuring these websites optimize content and strategy to align with SEO standards.
  • Maintain integrated program schedule and plan
  • Report status regularly to executive management.
  • Managed a team of project/program managers . Focus on supporting AOL's SEO program as well as other company standards (design style guide, performance optimization, site auditing, ,etc.)
  • Previous assignments include management of various lifestyle and eCommerce websites within AOL - Shopping, Travel, Autos, Personals, Small Business, Games, Computing
  • Work hand-in-hand with Product Managers, Business Owners, and related stakeholders to translate product requirements into realistic project plans
  • Develop and maintain project schedule, scope and budget
  • Acquire, assemble, and oversee project teams
  • Manage the functional execution and maintenance of product implementations.
  • Manage design teams to generate user interface designs.
  • Manage development teams to implement user-facing pages, and back end applications.

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America Online, Inc., Herndon, VA

June 1998 - October 2002
Project Manager, Interactive Design
  • Worked with the Internal Communication and Training organization supporting AOL's Customer Service department.
  • Functional manager for multiple internal websites used by customer support staff.
  • Produced product requirements and implementation plans for the development and maintenance of these sites.
  • Managed various design projects for use by AOL employees. Includes print and interactive design.
  • Designed, developed and maintained interactive training for customer service staff.

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America Online, Inc., Herndon, VA

September 1995 - June 1998
Producer, Interactive
  • Produced and maintained AOL's online Help forum, one of the most highly visited interactive destinations on the AOL service.
  • Designed, developed, and maintained all interactive screens within the content channel.
  • Translated data produced by Customer Service into meaningful help content for use by AOL members.
  • Primary focus was to reduce the number of help inquiries coming in to AOL's customer service call centers.

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EDUCATION 

University of Nevada, Las Vegas

Major: Communications. Minor: Journalism/Media Studies

 

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CERTIFICATIONS 
Project Management Professional, PMP
Project Management Institute (PMI)

Master's Certificate, Project Management
George Washington University - ESI International

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CLUBS AND ORGANIZATIONS 
Member of Project Management Institute (PMI) and Washington DC local chapter.

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